帮助中心

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快速开始

支持哪些设备?

Android、iOS 和网页版,登录同一账号自动同步。

怎么录第一条音?

打开 App 点录音键即可。录音可以后台运行,听到关键处点「打点」做标记,结束后自动开始转写。

能导入已有的录音吗?

可以。支持导入文件和文件夹、扫描手机里的录音,也能从其他应用直接分享到 Hummo。

转写与说话人

说话人是怎么识别的?

Hummo 按声纹把录音里的人分开。给某个声音起一次名字,之后所有录音里都会自动标出。

转写不准怎么办?

嘈杂环境或方言会影响准确率。可以在详情页重新转写;重要内容请回听原音核对——AI 输出仅供参考。

摘要和待办是自动的吗?

转写完成后自动生成概述、要点、决策和待办清单,也会在完成时通知你。

同步与导出

手机和网页怎么同步?

登录同一账号即可,录音、转写、摘要实时同步。任务中心能看到每条录音的处理进度。

可以导出吗?

可以,支持 TXT、SRT、VTT、JSON 四种格式,单条或批量都行。

能把录音分享给同事吗?

可以生成分享链接,对方无需安装 App 即可查看转写和摘要。

账号与数据

我的数据安全吗?

录音、转写和摘要在服务端加密存储。你可以随时完整导出,注销账号即删除全部数据。详见隐私政策。

怎么注销账号?

设置 → 账号 → 注销。注销后数据全部删除且不可恢复,建议先导出。

还有别的问题?直接写信到 [email protected],工作日通常当天回复。

Help center

No luck here? Email [email protected]

Getting started

Which devices are supported?

Android, iOS and the web app. Sign in once and everything syncs.

How do I make my first recording?

Open the app and tap record. It keeps running in the background — tap "mark" on key moments, and transcription starts automatically when you stop.

Can I import existing recordings?

Yes — files, folders, a scan of your phone's recordings, or share from other apps straight into Hummo.

Transcription & speakers

How does speaker recognition work?

Hummo separates voices by voiceprint. Name a voice once and it's labeled automatically in every future recording.

What if the transcript is inaccurate?

Noisy audio and dialects reduce accuracy. You can re-transcribe from the detail page; for anything important, check the original audio — AI output is a reference, not gospel.

Are summaries and todos automatic?

Yes. Overview, key points, decisions and todos generate right after transcription, with a notification when done.

Sync & export

How does phone-to-web sync work?

Same account, that's it. Recordings, transcripts and summaries sync in real time, and the task center shows per-recording progress.

Can I export?

Yes — TXT, SRT, VTT and JSON, one recording or in bulk.

Can I share a recording with colleagues?

Share links let recipients view the transcript and summary without installing anything.

Account & data

Is my data safe?

Recordings, transcripts and summaries are encrypted at rest. Export everything anytime; deleting your account removes all data. See the privacy policy.

How do I delete my account?

Settings → Account → Delete. It's permanent — export first.

Something else? Email [email protected] — we usually reply same-day on weekdays.